Last Updated: July 19, 2026

At Rangtitli, we take pride in delivering premium ethnic and contemporary fashion products. Customer satisfaction remains our highest priority, and we strive to ensure every order meets our quality standards. This Return & Exchange Policy explains the circumstances under which returns or exchanges may be accepted.

1. Eligibility for Returns and Exchanges

Customers may request a return or exchange only in the following circumstances:

• Incorrect product delivered.

• Manufacturing defects.

• Damaged products received.

• Incorrect size delivered compared to the order placed.

Requests must be submitted within 48 hours of successful delivery.

2. Conditions for Acceptance

To qualify for a return or exchange:

• Products must remain unused and unwashed.

• Original tags must be attached.

• Original packaging must be retained.

• Products must not contain perfume, stains, deodorant marks, or signs of usage.

Returned products that fail quality inspection may be rejected and returned to the customer.

3. Exchange Policy

Exchanges are permitted subject to:

• Product availability.

• Successful quality inspection.

• Compliance with policy timelines.

Customers requesting size exchanges will receive replacements only if inventory is available. If the requested size becomes unavailable, Rangtitli may offer:

• Store credit,

• Alternative products of equivalent value, or

• Refunds where applicable.

Only one exchange request shall ordinarily be permitted per order unless approved otherwise by customer support.

4. Non-Returnable Products

The following products are not eligible for return or exchange:

• Sale items.

• Clearance products.

• Customized products.

• Gift cards or promotional items.

• Products damaged after delivery.

• Products returned without original tags or packaging.

Minor colour variations caused by lighting conditions or device display settings shall not constitute manufacturing defects.

5. Cancellation Policy

Orders may be cancelled only before shipment confirmation. Once dispatched, cancellation requests cannot be accommodated and shall be governed by this Return & Exchange Policy.

6. Return Procedure

Customers must provide:

• Order number.

• Photographs of the product.

• Images of the packaging.

• Description of the issue.

After verification, customers will receive further instructions regarding return shipment procedures.

Unauthorized returns without prior approval may not be accepted.

7. Quality Verification

Upon receiving returned products, our quality assurance team will inspect:

• Product condition.

• Packaging integrity.

• Eligibility requirements.

• Manufacturing defects.

Approval or rejection decisions shall be communicated to customers promptly.

8. Customer Responsibilities

Customers are advised to:

• Verify product details before placing orders.

• Carefully inspect delivered products.

• Preserve original packaging until return periods expire.

Improper handling after delivery shall void eligibility for returns or exchanges.

9. Limitation of Liability

Rangtitli reserves the right to reject requests involving:

• Misuse of products.

• Fraudulent claims.

• Repeated abuse of return facilities.

• Policy violations.

10. Contact Information

Rangtitli By VD Enterprise
Shivamnagar, Samroli, Q373+9VC, Samroli, Chikhli, Gujarat – 396521, India

Phone: +91 90331 84284
Email: rangtitlii@gmail.com

By placing an order with Rangtitli, customers acknowledge and agree to the terms contained in this Return & Exchange Policy.