FREQUENTLY ASKED QUESTIONS (FAQs)
Last Updated: July 19, 2026
Welcome to Rangtitli’s Frequently Asked Questions (FAQs) section. We understand that shopping online comes with questions regarding products, sizing, payments, shipping, returns, and more. This page has been created to provide clear and helpful answers to the most commonly asked questions from our customers.
If you do not find the information you are looking for, please feel free to contact our customer support team.
ORDER RELATED QUESTIONS
1. How can I place an order on Rangtitli?
Placing an order is simple and secure. Follow these steps:
Browse your favorite products.
Select your preferred size and quantity.
Click on “Add to Cart” or “Buy Now.”
Enter your shipping and billing details.
Choose your preferred payment method.
Complete your payment securely through our authorized payment gateway.
Once your order is successfully placed, you will receive an order confirmation notification via email or mobile number.
2. Can I modify my order after placing it?
Orders may be modified only before they are processed for shipment. Please contact our customer support team immediately if you wish to make any changes.
Once an order has been dispatched, modifications cannot be accommodated.
3. Can I cancel my order?
Yes, customers may request cancellation before the order is dispatched. Orders that have already been shipped cannot ordinarily be cancelled and will be governed by our Return & Exchange Policy.
PRODUCT RELATED QUESTIONS
4. Are the product images accurate?
Yes. We make every effort to display accurate product images, colours, and descriptions. However, slight colour variations may occur due to:
Lighting conditions during photography.
Screen resolution differences.
Individual device display settings.
Minor colour variations are natural and shall not be considered product defects.
5. Do the measurements exactly match the size chart?
Our size charts are prepared carefully to provide accurate measurements. However, slight variations may occur due to:
Fabric characteristics.
Manufacturing processes.
Manual measurements.
Customers are advised to review the size chart carefully before placing an order.
6. What types of products are available at Rangtitli?
Rangtitli offers fashionable and premium-quality ethnic wear collections including:
Kurti Sets
Co-Ord Sets
Festive Wear
Daily Wear
Office Wear
Printed Kurtis
Designer Ethnic Wear
Traditional and Contemporary Fashion Collections
Our collections are regularly updated to bring customers the latest fashion trends.
SHIPPING RELATED QUESTIONS
7. How long does delivery take?
Estimated delivery timelines are:
Order Processing: 1–3 Business Days
Standard Delivery: 3–7 Business Days
Remote Locations: 7–10 Business Days
Delivery timelines may vary during festive seasons, promotional sales, or unforeseen circumstances.
8. How can I track my order?
After your order has been dispatched, tracking information will be shared through your registered email address, mobile number, or other available communication channels.
Customers may use the provided tracking details to monitor delivery status.
9. Do you deliver across India?
Yes. Rangtitli delivers products across India through trusted logistics partners. Delivery availability may vary for certain remote or non-serviceable locations.
PAYMENT RELATED QUESTIONS
10. What payment methods are accepted?
We support secure online payments through authorized payment gateways including:
UPI
Credit Cards
Debit Cards
Net Banking
Wallet Payments
Other supported payment methods available during checkout.
All transactions are processed through secure payment systems to ensure customer safety.
11. Is it safe to make payments on your website?
Yes. Customer payment security is extremely important to us. Payments are processed through trusted and authorized payment gateway providers that implement industry-standard security practices.
Rangtitli does not store complete card or banking credentials on its servers.
12. What should I do if my payment fails?
In case of payment failures:
Please avoid making multiple payment attempts immediately.
Verify whether the payment amount has been debited from your account.
Contact your banking institution if necessary.
Reach out to our customer support team with your transaction details.
Eligible refunds for failed or duplicate transactions shall be processed in accordance with our Refund Policy.
RETURNS, EXCHANGES, AND REFUNDS
13. Can I return my product?
Returns may be accepted only under circumstances specified in our Return & Exchange Policy, including:
Damaged products.
Manufacturing defects.
Incorrect products delivered.
Incorrect sizes dispatched by us.
Products must satisfy all eligibility requirements before approval.
14. How long do I have to report an issue?
Customers should notify us within 48 hours of successful delivery for any concerns relating to damages, defects, or incorrect products.
Prompt reporting enables quicker resolution of customer concerns.
15. When will I receive my refund?
Approved refunds are generally initiated within:
5–7 Business Days after approval.
The actual credit timeline may vary depending upon the customer’s bank or payment service provider.
16. Can sale items be returned?
Products purchased during clearance sales, special promotions, or final sale events may not qualify for returns or refunds unless they are received damaged or defective.
Please refer to our Refund Policy for complete details.
ACCOUNT AND CUSTOMER SUPPORT
17. Do I need an account to place an order?
Customers may place orders through the available checkout options provided on our website. Creating an account may offer additional benefits such as easier order tracking and faster future purchases.
18. How can I contact customer support?
For any assistance regarding orders, payments, refunds, exchanges, or general inquiries, please contact us using the information below:
Rangtitli By VD Enterprise
Registered Address: Shivamnagar, Samroli, Q373+9VC, Samroli, Chikhli, Gujarat – 396521, India
Phone Number: +91 90331 84284
Email Address: rangtitlii@gmail.com
Customer Support Hours
Monday to Saturday
10:00 AM – 6:00 PM (IST)
19. How do I know when new collections are launched?
Customers can stay updated by:
Visiting our website regularly.
Following our official social media pages.
Subscribing to promotional communications where available.
We frequently introduce new collections inspired by the latest ethnic fashion trends and seasonal designs.
20. Where can I find your website policies?
Customers may review our policies at any time through the following pages available on our website:
Shipping Policy
Return & Exchange Policy
Refund Policy
Privacy Policy
Terms & Conditions
Frequently Asked Questions (FAQs)
These policies are designed to provide transparency and ensure a safe and reliable shopping experience for all our customers.
Thank you for choosing Rangtitli. We are committed to bringing you stylish, premium-quality fashion products along with exceptional customer service. Your trust and satisfaction remain at the heart of everything we do.