Cancellation Policy

CANCELLATION POLICY

Last Updated: July 19, 2026

At Rangtitli, we understand that sometimes customers may need to change or cancel their orders due to personal reasons, incorrect selections, or changes in requirements. We aim to provide a smooth and transparent cancellation process while ensuring efficient order processing and timely delivery.

This Cancellation Policy explains the terms, conditions, timelines, and procedures related to cancelling orders placed through the Rangtitli website.

By placing an order on our website, customers acknowledge and agree to the terms mentioned in this Cancellation Policy.

1. ORDER CANCELLATION REQUEST

Customers may request cancellation of their order before the order has been processed for shipment.

To request cancellation, customers must contact Rangtitli customer support as soon as possible after placing the order.

Cancellation requests can be submitted through:

Rangtitli By VD Enterprise

Email: rangtitlii@gmail.com
Phone: +91 90331 84284

Customers should provide the following details while requesting cancellation:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Email Address

  • Reason for Cancellation

Cancellation approval depends on the processing status of the order.

2. TIME LIMIT FOR ORDER CANCELLATION

Orders can generally be cancelled within a limited time period after successful order placement.

Cancellation requests will be accepted only if:

  • The order has not been packed.

  • The order has not been shipped.

  • The product has not been handed over to the courier partner.

Once the order has been dispatched, cancellation requests cannot be accepted.

In such cases, customers may refer to our Return & Exchange Policy if the product is eligible for return or exchange after delivery.

3. CANCELLATION AFTER PAYMENT

For prepaid orders, if the cancellation request is approved before shipment, the eligible refund amount will be processed through the original payment method used during the transaction.

Refund processing:

  • Refund initiation: Within 5–7 business days after cancellation approval.

  • Bank/payment provider processing time: Additional time may be required depending on the customer’s bank or payment gateway.

Refund timelines may vary due to factors beyond Rangtitli’s control.

4. CANCELLATION OF CASH ON DELIVERY ORDERS

For Cash on Delivery (COD) orders, cancellation requests may be accepted before dispatch confirmation.

Once a COD order has been shipped, cancellation may not be possible.

Customers are requested to avoid refusing delivery without prior communication, as repeated delivery refusals may affect future ordering privileges.

5. NON-CANCELLABLE ORDERS

The following orders may not be eligible for cancellation:

  • Orders already dispatched.

  • Orders already delivered.

  • Customized or personalized products.

  • Products prepared specifically according to customer requirements.

  • Orders placed during special campaigns where cancellation restrictions are mentioned.

6. ORDER CANCELLATION BY RANGTITLI

Rangtitli reserves the right to cancel an order under certain circumstances, including but not limited to:

  • Product availability issues.

  • Incorrect pricing information due to technical errors.

  • Payment verification failure.

  • Suspicious or fraudulent transactions.

  • Incorrect or incomplete customer information.

  • Delivery restrictions in specific locations.

If an order is cancelled by Rangtitli after receiving payment, eligible refunds will be processed according to our Refund Policy.

7. FRAUDULENT OR MISUSE OF CANCELLATION FACILITY

Rangtitli reserves the right to restrict or refuse future orders from customers who repeatedly:

  • Place orders with no intention of completing purchases.

  • Abuse cancellation facilities.

  • Provide incorrect information.

  • Refuse multiple shipments without valid reasons.

Such measures help us maintain efficient services for genuine customers.

8. PAYMENT GATEWAY RELATED CANCELLATIONS

For transactions processed through payment gateways such as UPI, debit cards, credit cards, net banking, wallets, or other online payment methods:

  • Successful cancellation refunds will be processed through the original payment method whenever possible.

  • Rangtitli does not store customer card details or banking information.

  • Refund timelines may depend on payment gateway providers and banking institutions.

9. SHIPPING AND PROCESSING CHARGES

If an order has already entered the shipping process, any applicable shipping or processing charges may not be refundable where permitted under applicable policies.

Customers are encouraged to carefully review product details, size information, and order summary before completing payment.

10. HOW TO CONTACT US FOR CANCELLATION

For any cancellation-related queries, customers may contact:

Rangtitli By VD Enterprise

Registered Address:
Shivamnagar, Samroli,
Q373+9VC, Samroli, Chikhli,
Gujarat – 396521, India

Phone Number: +91 90331 84284

Email Address: rangtitlii@gmail.com

Customer Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM (IST)

11. POLICY UPDATES

Rangtitli reserves the right to modify, update, or revise this Cancellation Policy at any time without prior notice.

Any changes will be effective immediately after being published on our website. Customers are advised to review this policy periodically for the latest information.

12. CUSTOMER ACKNOWLEDGEMENT

By placing an order on the Rangtitli website, customers confirm that they have read, understood, and agreed to this Cancellation Policy along with our other website policies, including:

  • Shipping Policy

  • Return & Exchange Policy

  • Refund Policy

  • Privacy Policy

  • Terms & Conditions

Rangtitli is committed to providing a transparent, reliable, and customer-friendly shopping experience while ensuring efficient order management and service quality.

Thank you for choosing Rangtitli.

Shopping Cart