REFUND POLICY

REFUND POLICY

Last Updated: July 19, 2026

At Rangtitli, customer satisfaction is one of our highest priorities. We are committed to providing quality products and a seamless shopping experience. This Refund Policy explains the circumstances under which refunds may be approved, the process involved, applicable timelines, and the responsibilities of both customers and Rangtitli regarding refund requests.

By placing an order through our website, you acknowledge and agree to the terms set forth in this Refund Policy.

1. REFUND ELIGIBILITY

Refunds may be approved under the following circumstances:

  • The product received is damaged during transit.

  • The product delivered is materially different from the item ordered.

  • An incorrect product has been delivered.

  • The product has a verified manufacturing defect.

  • An order is cancelled before shipment confirmation.

  • The ordered product becomes unavailable after successful payment confirmation.

  • Refund requests are approved following successful quality verification by our customer support team.

Refund requests are subject to review and approval by Rangtitli. Submission of a refund request does not automatically guarantee approval.

2. NON-REFUNDABLE ITEMS

Refunds shall not be provided in the following situations:

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products returned without their original packaging, labels, or tags.

  • Products purchased during clearance sales, special promotional offers, or final sale events unless the item received is damaged or defective.

  • Minor colour variations caused by photographic lighting, screen settings, or natural fabric differences.

  • Incorrect size selection made by customers unless an incorrect size has been dispatched by Rangtitli.

  • Refund requests submitted beyond the prescribed timelines without reasonable justification.

Rangtitli reserves the right to determine refund eligibility after reviewing the submitted claim and supporting documentation.

3. REFUND REQUEST TIMELINE

Customers are requested to report refund-related concerns within 48 hours of successful delivery of the order.

Refund requests must include:

  • Order number.

  • Customer name.

  • Registered mobile number or email address.

  • Photographs of the received product.

  • Images or videos showing any visible defects or damages, wherever applicable.

Failure to provide sufficient supporting information may delay or affect the processing of refund requests.

4. QUALITY VERIFICATION PROCESS

All refund requests undergo a verification process before approval.

Our quality assurance team may inspect:

  • Product condition.

  • Packaging condition.

  • Manufacturing defects.

  • Product specifications.

  • Order details and delivery records.

Where necessary, customers may be requested to provide additional information to facilitate the investigation.

Refund approval shall remain solely at the discretion of Rangtitli based upon successful verification of the submitted claim.

5. REFUND PROCESS

Upon approval of a refund request:

  • Customers shall receive confirmation through their registered email address or mobile number.

  • Refunds will be initiated within 5 to 7 business days from the date of approval.

  • Depending upon banking institutions and payment providers, reflected credit timelines may vary.

Customers are advised that certain financial institutions may require additional processing time beyond our control.

6. PAYMENT METHODS FOR REFUNDS

Approved refunds shall ordinarily be processed through the original mode of payment used during the transaction whenever technically feasible.

Refunds may be processed through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallet Payments

  • Other authorized payment methods supported by our payment gateway providers.

For orders paid through Cash on Delivery (if such services are offered), customers may be required to provide valid bank account details for processing eligible refunds.

Rangtitli reserves the right to determine the most appropriate refund mechanism where operational or technical limitations exist.

7. ORDER CANCELLATIONS

Customers may request cancellation of orders before dispatch confirmation.

Refunds for successfully cancelled prepaid orders shall generally be initiated within:

  • 5 to 7 business days following cancellation approval.

Orders that have already been dispatched cannot ordinarily be cancelled and shall instead be governed by our Return & Exchange Policy where applicable.

8. FAILED OR DUPLICATE TRANSACTIONS

In cases involving:

  • Failed transactions,

  • Duplicate payments,

  • Technical payment errors,

customers are requested to immediately contact our customer support team with relevant payment information.

Upon successful verification:

  • Eligible refunds shall be initiated promptly.

  • Processing timelines may vary depending upon the payment gateway and banking partner involved.

9. FRAUD PREVENTION

To safeguard both customers and our business, Rangtitli reserves the right to reject refund requests involving:

  • Fraudulent transactions.

  • Misrepresentation of product conditions.

  • Abuse of refund facilities.

  • Submission of false or misleading information.

  • Multiple suspicious claims associated with customer accounts.

Appropriate legal or administrative action may be taken where fraudulent activities are identified.

10. LIMITATION OF LIABILITY

Rangtitli shall not be liable for delays arising from:

  • Banking institution processing timelines.

  • Payment gateway service interruptions.

  • Incorrect customer-provided banking information.

  • Circumstances beyond reasonable operational control.

Our liability concerning refunds shall be limited to the amount actually paid by the customer for the relevant order, subject to applicable Indian laws.

11. POLICY MODIFICATIONS

Rangtitli reserves the right to modify, amend, or update this Refund Policy at any time without prior notice. Revised policies shall become effective immediately upon publication on our website.

Customers are encouraged to periodically review this page for updates.

12. CONTACT INFORMATION

For refund-related queries or assistance, customers may contact us using the details provided below:

Rangtitli By VD Enterprise

  • Registered Address: Shivamnagar, Samroli, Q373+9VC, Samroli, Chikhli, Gujarat – 396521, India

  • Phone Number: +91 90331 84284

  • Email Address: rangtitlii@gmail.com

Our customer support team will make reasonable efforts to address all refund-related concerns promptly and fairly.

By placing an order through the Rangtitli website, you acknowledge that you have read, understood, and agreed to be legally bound by this Refund Policy and all other applicable website policies.

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