GRIEVANCE REDRESSAL POLICY (FOR INDIA)
Last Updated: July 19, 2026
At Rangtitli, we are committed to providing our customers with a transparent, fair, and trustworthy shopping experience. We value customer feedback and believe that every concern, complaint, or grievance should be handled with care, professionalism, and within a reasonable timeframe.
This Grievance Redressal Policy has been created to provide a clear process for customers, users, and stakeholders to raise concerns related to products, services, payments, orders, privacy, website usage, or any other matter connected with Rangtitli.
This policy is designed in accordance with applicable Indian eCommerce practices, including requirements under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable digital commerce guidelines.
1. PURPOSE OF THIS POLICY
The purpose of this Grievance Redressal Policy is to:
Provide customers with an easy and accessible complaint resolution process.
Ensure customer concerns are acknowledged and addressed promptly.
Maintain transparency in handling complaints.
Improve our products, services, and customer experience.
Build trust and long-term relationships with our customers.
Rangtitli believes that customer feedback plays an important role in improving our operations and delivering better service.
2. SCOPE OF GRIEVANCES
Customers may contact us regarding any concern related to:
Product Related Issues
Including:
Damaged products received.
Manufacturing defects.
Incorrect products delivered.
Quality-related concerns.
Product information discrepancies.
Order Related Issues
Including:
Order confirmation problems.
Delayed delivery.
Missing items.
Incorrect shipment details.
Cancellation concerns.
Payment Related Issues
Including:
Failed payments.
Duplicate payments.
Refund delays.
Transaction-related concerns.
Payment gateway issues.
Return, Exchange, and Refund Concerns
Including:
Return request issues.
Exchange-related problems.
Refund status inquiries.
Policy clarification requests.
Website and Service Issues
Including:
Website functionality problems.
Account-related concerns.
Customer service experience.
Communication-related issues.
Privacy and Data Concerns
Including:
Personal information-related queries.
Privacy complaints.
Unauthorized communication concerns.
3. CUSTOMER GRIEVANCE SUBMISSION PROCESS
Customers can raise grievances through the following channels:
Email Support
Customers may send their complaints to:
Email: rangtitlii@gmail.com
Customers are requested to mention:
Full Name
Order Number (if applicable)
Registered Mobile Number
Email Address
Detailed description of the issue
Supporting documents, images, or screenshots wherever applicable
Providing complete information helps us resolve complaints faster.
Phone Support
Customers may contact us at:
Customer Support Number:
+91 90331 84284
Our support team will assist customers with their concerns and guide them through the appropriate resolution process.
4. GRIEVANCE OFFICER DETAILS
In accordance with applicable Indian eCommerce requirements, Rangtitli has designated a Grievance Officer to handle customer complaints and concerns.
Grievance Officer
Name: Rangtitli Customer Support Team
Designation: Grievance Officer
Business Name: Rangtitli By VD Enterprise
Address:
Shivamnagar, Samroli,
Q373+9VC, Samroli, Chikhli,
Gujarat – 396521, India
Email: rangtitlii@gmail.com
Phone: +91 90331 84284
The Grievance Officer is responsible for reviewing complaints, coordinating with relevant teams, and ensuring appropriate resolution.
5. GRIEVANCE ACKNOWLEDGEMENT
Upon receiving a complaint:
Rangtitli will acknowledge receipt of the grievance within a reasonable timeframe.
Customers may receive a confirmation through email, phone, or other available communication channels.
A complaint reference number may be provided where applicable.
Customers are advised to keep their complaint reference details for future communication.
6. GRIEVANCE RESOLUTION TIMELINE
Rangtitli aims to resolve customer complaints as quickly as possible.
Generally:
Initial acknowledgement: Within 24–48 working hours.
Investigation and resolution: Within 7–30 working days depending on the complexity of the issue.
Some cases may require additional time due to:
Courier investigations.
Payment gateway verification.
Third-party service provider responses.
Product inspection requirements.
Customers will be updated regarding significant delays.
7. INVESTIGATION PROCESS
After receiving a grievance, Rangtitli may:
Review order details.
Verify payment records.
Examine product information.
Check delivery records.
Communicate with relevant service partners.
Request additional information from customers.
All complaints are reviewed fairly based on available information and applicable policies.
8. CUSTOMER RESPONSIBILITIES
To help us resolve complaints efficiently, customers are requested to:
Provide accurate information.
Share valid order details.
Submit required evidence when requested.
Communicate respectfully with support representatives.
Respond promptly to clarification requests.
Incomplete information may result in delays in resolution.
9. ESCALATION PROCESS
If a customer is not satisfied with the resolution provided, they may request escalation by contacting:
Email: rangtitlii@gmail.com
The matter will be reviewed by the senior customer support team for further evaluation.
Rangtitli will make reasonable efforts to provide a fair and appropriate resolution.
10. CONSUMER RIGHTS
Customers shopping with Rangtitli have rights under applicable Indian consumer protection laws, including:
Right to receive accurate product information.
Right to fair treatment.
Right to seek resolution of genuine complaints.
Right to receive services as described.
Right to protection against unfair trade practices.
Rangtitli respects and supports customer rights.
11. PRIVACY OF COMPLAINT INFORMATION
Any personal information shared during the grievance process will be handled responsibly and used only for:
Complaint investigation.
Customer communication.
Service improvement.
Legal compliance where required.
Customer information will not be disclosed unnecessarily to unauthorized third parties.
12. FALSE OR FRAUDULENT COMPLAINTS
Rangtitli reserves the right to take appropriate action against complaints that involve:
False claims.
Misleading information.
Fraudulent intentions.
Abuse of customer support facilities.
Genuine customer concerns will always be handled with fairness and professionalism.
13. POLICY UPDATES
Rangtitli reserves the right to modify or update this Grievance Redressal Policy from time to time to reflect changes in business practices, legal requirements, or customer service improvements.
Updated policies will be published on our website.
14. CONTACT INFORMATION
For any grievance or complaint, please contact:
Rangtitli By VD Enterprise
Registered Address:
Shivamnagar, Samroli,
Q373+9VC, Samroli, Chikhli,
Gujarat – 396521, India
Phone Number: +91 90331 84284
Email Address: rangtitlii@gmail.com
Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
FINAL NOTE
At Rangtitli, we believe every customer deserves a reliable, transparent, and respectful shopping experience. Our Grievance Redressal Policy ensures that customer concerns are heard, reviewed, and resolved through a structured and fair process.
Your feedback helps us improve and continue delivering better fashion experiences.
Thank you for trusting Rangtitli.