This Refund & Return Policy outlines the terms under which products purchased from Rangtitli may be returned, exchanged, or refunded. All processes follow the guidelines of the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.
1. General Policy Overview
We aim to deliver high-quality products. However, if you receive a product that is damaged, defective, or incorrect, or if you simply want to return it under eligible conditions, we offer a structured and customer-friendly return process.
1. Return Eligibility Criteria
A product is eligible for return only if the following conditions are met:
Time frame
Return request must be made within 7 days of the delivery date.
• Product Condition
• Returned product must be:
• Unused and unworn
• Unwashed
• In original condition
• With tags, labels, and packaging intact
• Free from stains, perfume, or signs of wear
• Evidence Requirement
For damage, defect, or missing items, customers must provide an unboxing video that shows:
• Opening the package
• Product clearly visible
• No editing or cuts in the video
• Applications without proof may be rejected.
1. Non-Returnable Items
For safety, hygiene, and policy reasons, the following items cannot be returned:
• Customized or personalized items
• Sale or discounted items
• Gift cards or vouchers
• Accessories such as jewelry (if hygiene-sensitive)
Free products or promotional items
1. Return Request Process
To initiate a return:
Step 1 – Submit a Request
Email us at [rangtitlii@gmail.com](mailto:rangtitlii@gmail.com) with:
• Order ID
• Registered mobile number
• Reason for return
• Image/video proof (mandatory for issues)
Step 2 – Verification
Our team reviews your request within 24–48 hours
Step 3 – Pickup Arrangement
If approved, we will:
• Arrange pickup from your address (where serviceable), or
• Share a return address if manual shipping is required
Step 4 – Quality Check
After receiving the product at our warehouse:
• Product must pass a quality inspection
• If it fails inspection, return/refund may be denied
Step 5 – Refund or Exchange
Upon approval, we will proceed as per customer preference.
1. Refund Policy
Refunds are issued based on original payment method:
Online Payment Order
Refund issued back to:
• UPI
• Bank account
• Card
• Wallet
• Timeframe:5–7 business days after quality check
• Cash on Delivery (COD) Orders
Refund is processed via:
• NEFT/IMPS bank transfer only
• (We will request bank details)
• Time frame:5–7 business days after approval
• Shipping Charges
• Shipping charges are non-refundable, except when:
• Product delivered is damaged
• Product is wrong
• Product is defective
1. Exchange Policy
Customers may request an exchange for:
• Size issues
• Defective product
• Wrong product delivered
• Exchange Condition
• Exchange depends on stock availability
• Only one exchange per order allowed
If exact item is unavailable, customer may opt for:
Replacement with another product
Refund (if eligible)
1. Order Cancellation Policy
• Before Dispatch
• Customers may cancel orders anytime before shipping.
• After Dispatch
• Cancellation is not possible once the product is shipped.
• Refund for Cancelled Orders
• Online payment refunds are processed within 3–5 business days.
1. Return Rejection Conditions
Returns will be rejected if:
• Product is used, soiled, or washed
• Product has no tags or original packaging
• Product fails quality check
• Customer sends a different item
• Return pickup attempt fails multiple times due to unavailability
• Unboxing video is not provided in damage claims
1. Policy Misuse & Fraud Prevention
Rangtitli reserves the right to refuse service or block accounts involved in:
• Multiple return abuses
• Fraudulent damage claims
• Policy misuse
1. Contact for Returns & Refunds
All return and refund queries should be sent to:
Email: [rangtitlii@gmail.com](mailto:rangtitlii@gmail.com)
Phone: +91-9033184284
Support Hours: Mon–Sat, 10 AM to 6 PM IST