Rangtitli is committed to delivering a seamless and dependable shopping experience for all customers. Our Customer Service team ensures that every query, concern, or request is handled professionally, transparently, and within reasonable timelines.
- Customer Support Hours
Our team is available during the following hours:
Monday to Saturday
10:00 AM – 6:00 PM IST
(Sundays & public holidays: Closed)
During busy seasons or festive periods, response times may increase slightly.
- How to Reach Us
Customers may contact us through the following official channels:
Email Support
[rangtitlii@gmail.com](mailto:rangtitlii@gmail.com)
(Recommended for returns, complaints, and detailed queries)
Phone Support
**+91-9033184284**
(For urgent order-related assistance)
Contact For
Available on the Contact Us page, for structured issue submission.
- Expected Response Time
We strive for timely resolutions:
- Email Queries:** 24–48 business hours
- Complaint Resolution:** 3–7 business days
- Order-Related Support:** Same day response during working hours
- Services We Provide
Our customer service team assists with:
Order Assistance
* Placing orders
* Payment support
* Applying coupons
* Modifying information before dispatch
Product Queries
* Fabric details
* Sizing guidance
* Availability updates
* Recommendations
Post-Purchase Support
* Tracking shipments
* Delivery-related concerns
Returns & Exchanges
* Return eligibility checks
* Pickup scheduling
* Exchange coordination
Refund Support
* Status updates
* Payment method clarifications
- Complaint Handling Procedure
We follow a transparent process:
- **Customer submits complaint** via email or form
- **Support team logs the issue**
- **Internal review** conducted within 48 hours
- **Customer receives a response** with details and resolution timeline
- **Follow-up** until closure
If the customer is unsatisfied, they can request **escalation to a senior support executive**.
- Customer Responsibilities
For smooth processing, customers should:
* Provide correct order details
* Share clear images or videos for damage-related issues
* Respond promptly to verification queries
* Avoid misuse of services or fraudulent claims
- Code of Conduct
Rangtitli staff are trained to respond politely and professionally.
We expect the same courteous communication from customers.
Abusive language or threats toward customer care staff may result in restricted service access.
- Order Verification & Security
To maintain platform security, some orders may require:
* Phone verification
* Address confirmation
* Identity confirmation (rare cases of high-value orders)
These steps help avoid fraud and ensure safe delivery.
- Customer Satisfaction Commitment
We aim to offer:
* Honest communication
* Fair, lawful policies
* Transparent processes
* Reliable after-sales support
Your satisfaction is our priority.