Refund & Return
This Refund & Return Policy outlines the terms under which products purchased from Rangtitli may be returned, exchanged, or refunded. All processes follow the guidelines of the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.
- General Policy Overview
We aim to deliver high-quality products. However, if you receive a product that is damaged, defective, or incorrect, or if you simply want to return it under eligible conditions, we offer a structured and customer-friendly return process.
- Return Eligibility Criteria
A product is eligible for return only if the following conditions are met:
Time frame
Return request must be made within 7 days of the delivery date.
- Product Condition
- Returned product must be:
- Unused and unworn
- Unwashed
- In original condition
- With tags, labels, and packaging intact
- Free from stains, perfume, or signs of wear
- Evidence Requirement
For damage, defect, or missing items, customers must provide an unboxing video that shows:
- Opening the package
- Product clearly visible
- No editing or cuts in the video
- Applications without proof may be rejected.
- Non-Returnable Items
For safety, hygiene, and policy reasons, the following items cannot be returned:
- Customized or personalized items
- Sale or discounted items
- Gift cards or vouchers
- Accessories such as jewelry (if hygiene-sensitive)
Free products or promotional items
- Return Request Process
To initiate a return:
Step 1 – Submit a Request
Email us at [rangtitlii@gmail.com](mailto:rangtitlii@gmail.com) with:
- Order ID
- Registered mobile number
- Reason for return
- Image/video proof (mandatory for issues)
Step 2 – Verification
Our team reviews your request within 24–48 hours
Step 3 – Pickup Arrangement
If approved, we will:
- Arrange pickup from your address (where serviceable), or
- Share a return address if manual shipping is required
Step 4 – Quality Check
After receiving the product at our warehouse:
- Product must pass a quality inspection
- If it fails inspection, return/refund may be denied
Step 5 – Refund or Exchange
- Upon approval, we will proceed as per customer preference.
- Refund Policy
Refunds are issued based on original payment method:
Online Payment Orders
Refund issued back to:
- UPI
- Bank account
- Card
- Wallet
- Timeframe:5–7 business days after quality check
- Cash on Delivery (COD) Orders
Refund is processed via:
- NEFT/IMPS bank transfer only
- (We will request bank details)
- Time frame:5–7 business days after approval
- Shipping Charges
- Shipping charges are non-refundable, except when:
- Product delivered is damaged
- Product is wrong
- Product is defective
- Exchange Policy
Customers may request an exchange for:
- Size issues
- Defective product
- Wrong product delivered
- Exchange Condition
- Exchange depends on stock availability
- Only one exchange per order allowed
If exact item is unavailable, customer may opt for:
✅ Replacement with another product
✅ Refund (if eligible)
- Order Cancellation Policy
- Before Dispatch
- Customers may cancel orders anytime before shipping.
- After Dispatch
- Cancellation is not possible once the product is shipped.
- Refund for Cancelled Orders
- Online payment refunds are processed within 3–5 business days.
- Return Rejection Conditions
Returns will be rejected if:
- Product is used, soiled, or washed
- Product has no tags or original packaging
- Product fails quality check
- Customer sends a different item
- Return pickup attempt fails multiple times due to unavailability
- Unboxing video is not provided in damage claims
- Policy Misuse & Fraud Prevention
Rangtitli reserves the right to refuse service or block accounts involved in:
- Multiple return abuses
- Fraudulent damage claims
- Policy misuse
- Contact for Returns & Refunds
All return and refund queries should be sent to:
Email: [rangtitlii@gmail.com](mailto:rangtitlii@gmail.com)
Phone: +91-9033184284
Support Hours: Mon–Sat, 10 AM to 6 PM IST