Frequently Asked Questions (FAQ) – Rangtitli by Kalavaasi
- ORDERING & ACCOUNT FAQs
Q1. Do I need an account to place an order?
No, you can place an order as a guest.
However, creating an account helps you:
Track orders
Save addresses
View order history
Access faster checkout
Q2. How do I place an order on Rangtitli?
Steps:
- Browse products
- Select size & quantity
- Add to Cart
- Proceed to Checkout
- Enter shipping details
- Complete payment
You will receive a confirmation email/SMS after placing the order.
Q3. Can I modify my order after placing it?
Yes, changes can be made before dispatch.
Once shipped, modifications are not possible.
Q4. Can I cancel my order?
Yes, cancellations are accepted only before shipping.
After dispatch, the order cannot be cancelled.
- PAYMENT FAQs
Q5. What payment methods do you accept?
We support:
UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (limited pin codes)
Q6. Is Cash on Delivery available everywhere?
COD availability depends on the delivery pincode.
Q7. What if my payment fails?
If the amount is deducted but order not created:
Refund will be processed automatically within 2–5 business days.
- SHIPPING & DELIVERY FAQs
Q8. How long does delivery take?
Delivery time varies by location:
Metro cities: 4–6 business days
Tier 2 & 3 cities: 5–8 business days
Remote areas: 7–12 business days
Q9. How long does order processing take?
Processing time: 1–3 business days
During festivals, delays may occur due to high demand.
Q10. How do I track my order?
You will receive a tracking link via email/SMS.
You can also use the Track Order page by entering your tracking ID.
Q11. What if I am not available at the time of delivery?
Courier partners make 2–3 attempts.
If unsuccessful, the order may be returned to the warehouse.
- RETURNS, REFUNDS & EXCHANGE FAQs
Q12. What is your return period?
Customers can request a return within 7 days of product delivery.
Q13. What products are nonreturnable?
Nonreturnable items include:
Customized products
Accessories with hygiene restrictions
Sale/discounted items
Free products
Q14. How do I initiate a return?
Email [rangtitlii@gmail.com](mailto:rangtitlii@gmail.com) with:
Order ID
Reason for return
Images/video (mandatory for damage or defect)
Q15. How long does a refund take?
Refunds are processed within 5–7 business days after the returned product passes quality check.
Q16. Do you offer exchanges?
Yes, exchanges are available for:
Size issues
Wrong product delivered
Defective product
Exchange depends on stock availability.
Q17. Is an unboxing video required?
Yes, for:
Damage complaints
Missing items
Wrong product delivered
Unboxing video must be continuous and unedited.
- PRODUCT FAQ
Q18. Are product colors accurate?
Actual colors may vary slightly due to:
Screen brightness
Device display settings
Lighting during photoshoots
Q19. How do I know my size?
Each product page includes a size chart.
You may also contact customer service for guidance.
Q20. Are your products handmade or massproduced?
Rangtitli offers curated collections, some handmade and some machinecrafted. Details vary by product category.
- MISCELLANEOUS FAQs
Q21. Do you restock soldout items?
Restocks depend on fabric availability and demand.
You may join the Wishlist to get instant restock notifications.
Q22. Do you offer gift wrapping?
Currently not available, but may be added soon.
Q23. How do I contact customer support?
Email: [rangtitlii@gmail.com](mailto:rangtitlii@gmail.com)
Phone: +919033184284
Hours: Mon–Sat, 10 AM – 6 PM IST
.