Shipping & Delivery Policy – Rangtitli by Kalavaasi
This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed on our website. Our goal is to ensure safe, timely, and reliable delivery of every product.
- Order Processing Time
Processing Duration
All orders are processed within:
1–3 business days
Processing includes:
Order confirmation
Quality inspection
Packing
Handover to courier partner
Exceptions
Processing may be delayed during:
Festivals and peak seasons
Natural calamities
Bulk/large orders
Outofstock validations
Customers will be notified in such cases.
- Delivery Timeframes
Delivery timelines depend on location and courier availability.
Estimated Delivery Times
Metro Cities: 4–6 business days
Tier 2 & Tier 3 Cities: 5–8 business days
Remote, Rural, or Difficult Locations: 7–12 business days
Delivery times may vary due to:
Weather conditions
Local restrictions
Courier delays
Rangtitli is not responsible for delays caused by thirdparty couriers.
- Shipping Charges
Shipping charges are calculated based on:
Delivery pincode
Weight of product(s)
Ongoing offers
Shipping fees (if any) are shown at checkout before payment.
Large orders may qualify for free shipping offers when available.
- Order Tracking
Tracking Link
Once your order is shipped, you will receive:
SMS with tracking number
Email with courier tracking link
You can also track using the Track Order page on the website.
Tracking Updates
Updates may take 24 hours to reflect after dispatch.
- Delivery Attempts
Courier partners usually make:
2–3 delivery attempts
If the customer is unavailable:
Courier may reschedule
Customer may be contacted
Order may get returned to the warehouse if all attempts fail
In such cases, reshipping charges may apply.
- Incorrect or Incomplete Address
Orders may be delayed or returned if:
Address is incomplete
Phone number is incorrect
Customer is unreachable
If returned to our warehouse due to wrong address:
Customer must pay reshipping fees
Refund may be denied for COD orders
Customers are responsible for ensuring accurate address details.
- International Shipping
Currently, we ship only within India.
International shipping options may be introduced in the future.
- Delivery Restrictions
Delivery may not be possible in:
Containment zones
Highrisk areas
Courierrestricted remote locations
Customers will be informed if delivery is not feasible.
- Damaged Package on Delivery
If the package appears tampered with or damaged:
Do NOT accept the delivery
Inform us immediately via email
Share images/video for verification
We will assist with replacement after verifying the issue.
- Product Not Received but Marked Delivered
If order shows “Delivered” but not received:
Report within 48 hours
Courier investigation will be initiated
Resolution may take 3–7 days
Failure to report within 48 hours may affect resolution eligibility.
- Delayed Delivery Compensation
While we strive for timely deliveries:
Compensation/refunds are NOT provided for courier delays
Exceptions apply only if delay exceeds 15 days due to courier negligence
Decision will be made casebycase
- Contact for Delivery Issues
For deliveryrelated assistance:
Email: [rangtitlii@gmail.com](mailto:rangtitlii@gmail.com)
Phone: +919033184284
Support Hours: Mon–Sat, 10 AM to 6 PM IST